PHONE: 07899 877122

Frequently Asked Questions

Q: How many dogs do you walk at one time?

A: We only walk one owner's dog(s) at a time to ensure we give

    them our full attention at all times.  Your dog will still get to                       socialise with other dogs in the park, it just means that we know 

    where they are and what they are up to! We are happy to walk your

    dog(s) off lead, with your written consent and once we are happy

    that your dog has good recall with us.  All dogs walked by us are                 required to be microchipped and wear a disc supplied by the owner           with their contact details on (not the dog's name for security reasons)

​ Q: Do you use vans to pick up dogs?​

 A: No, all dogs are picked up and delivered back on foot

Q: Where do you walk dogs?

A: Depending on where you live, Hyde Park, Kensington Gardens,

     Battersea Park, Green Park and St James's Park or, if you prefer,

    around the streets near to your home/office


Q: Do you pick up after the dogs?

A: Yes, we provide bags to clean up after the dogs


Q: Are you fully insured?

​A: Yes, we are fully insured with Cliverton Insurance

     including Public Liability up to £5,000,000 & Employers Liability of            £10,000,000


​Q: Can we leave a key with you?

A: Of course, all keys are kept in a secure place and are only

     identifiable by us 


Q: Do I have to book regular walks?

A: No, not at all.  We can walk on a regular basis for you or just                       occasionally (depending on availability)


Q: How do we book with you?

​A: You can either call us on 07899 877122 or by email

    info@thefurrydogmother.net for your free initial consultation


Q: What method of payment do you accept?

​A: Ideally we would prefer bank transfer, but cash is also accepted.


Q: Will I receive an invoice?

A: Yes, an invoice will be emailed to you. Payment is required on receipt       of invoice 

Q: When do I pay?

A: Payment is required before any service is carried out.  For dog sitting,       50% is payable to secure the booking and the remaining 50% is payable     at least 3 days before the sit begins


Q: What are your opening hours?

​A: We are open from 8am until 6pm Monday-Saturday (We are open for       emergencies only on Sundays)


Q: Do you offer bookings at short notice?

A: We will try our best to accommodate your request


Q: What happens in an emergency?

A: In the unlikely event of an emergency, we would contact you (or               your designated contact) immediately and if veterinary help is                   needed, we will take your pet to your own vet or the nearest vet

    depending on the circumstances      

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