Frequently Asked Questions
How many dogs do you walk at one time?
We only walk one owner's dog(s) at a time to ensure we give them our full attention at all times. Your dog will still get the opportunity to socialise with other dogs on their walk if they wish to do so, it just means that we know where they are and what they are up to! We are happy to walk your dog(s) off lead (only in the park of course!), with your written consent and once we are happy that your dog has good recall with us. All dogs walked by us are required to be microchipped and wear a disc supplied by the owner with their contact details on (not the dog's name for security reasons).
Do you use vehicles to pick up dogs?
No, all dogs are picked up and delivered back on foot
Where do you walk dogs?
Depending on where you live, Hyde Park & Battersea Park or, if you prefer, around the streets near to your home/office.
Do you pick up after the dogs?
Yes, we provide bags to clean up after the dogs.
Are you fully insured?
Yes, we are fully insured with Cliverton Insurance including Public Liability up to £5,000,000 & Employers Liability of £10,000,000.
Can we leave a key with you?
Of course, all keys are kept in a secure place and are only identifiable by us.
Do I have to book regular walks?
No, not at all. We can walk on a regular basis for you or just occasionally depending on availability.
How do we book with you?
You can either call us on 07899 877122 or contact us by email for your free initial consultation.
What method of payment do you accept?
Ideally we would prefer bank transfer.
Will I receive an invoice?
Yes, an invoice will be emailed to you. Payment is required on receipt of invoice.
When do I pay?
Payment is required before any service is carried out. For dog sits that are longer than a weekend, a 50% non-refundable deposit is required to secure your booking. The remaining 50% is payable at least 7 days before the sit commences.
What are your opening hours?
We are open Monday-Friday from 8:30 am until 6 pm and Saturday from 9 am until 1 pm. We are open for emergencies for current clients only on Sundays.
Do you offer bookings at short notice?
We will try our best to accommodate your request.
What happens in an emergency?
In the unlikely event of an emergency, we would contact you (or your designated contact) immediately and if veterinary help is needed, we will take your pet to your own vet or the nearest vet depending on the circumstances.